Galaxy

UX Design • Branding • UX Designer • Creative Director • 2018

A Request Management System

In 2018 I worked as a contractor designing enterprise software for a federal agency. For security reasons I can't show the real work — so I reimagined it. The problem space is real. The solution is mine.

Credits

Client: U.S. Department of Justice,
UX Designer: Peter Verastegui
Creative Director: Peter Verastegui

Why did Agent J get the small gun?

Short answer: bad user experience. Agent J wasn't just a rookie being played — he was a victim of a broken onboarding process. He walked into that room without having filed a proper request, so naturally he had no idea what was coming. Lack of awareness. A very familiar problem in our galaxy.

Creating a Request Management System for MIB

1: Mappping a request

2: Disigning & iteraring solutions

3: Providing an intuitive, & simple UI

Mapping a request

Assignee

In the field, things can get dangerous fast. The flying cars and the guns are nothing compared to that stomach-drop feeling every time you knock on a stranger's door. The last thing an agent should be worrying about is whether their paperwork is in order.

Supervisor

My people in the field are putting their lives on the line. As their supervisor, getting them what they need — safely and quickly — is the whole job. If safety costs money, so be it.

CFO

Not every assignment is a Michael Bay movie. Every time someone in the field goes over budget I have a problem. The fiscal year doesn't care about your adrenaline rush.

Disigning and iteraring

It starts with the request form

Agent J can open a new request, brief his supervisor on the assignment, and specify exactly what he needs — including a handy list of available equipment. No surprises.

Then it goes to the Requests Ledger

Supervisors can track every request from submission to resolution in one place.

Putting it all together

1. Assignee logs in and submits a request
2. Supervisor reviews and forwards to CFO with a proposed budget
3. CFO approves or denies
4. Agent J gets the right gun

The Office Profile

After loging in, agent J will locate his office profile. Once in the the profile, on the actions panel, he can click on "New Request" to open a new request form. Also on the "Resource Request" section of the profile he can find all the requests for that office.

The Request Form

Here agent J can speall out all the details of his assigment. Things like when, where, and; while he is at it, he can use a handy feature that shows him a list of all the arms he can choose from. No surprises here.

The Request Ledger

Here supervisors can find all the request that were sent their way in one place.

Intuitive & Simple UI

The design system was designed for a high-stakes environment where clarity isn't optional. Dark and light themes, a custom color system, and a typeface chosen for legibility under pressure.